Refund policy
๐ฆ Return & Refund Policy โ Paperloops.com
At Paperloops, we care about your satisfaction. If your purchase isnโt quite right, weโre here to make it right. This policy is fully compliant with European and U.S. consumer protection laws.
๐ช๐บ For EU Customers
We offer a 30-day return period, which extends beyond the standard 14-day withdrawal right under the EU Consumer Rights Directive.
โ Return Window: 30 Days
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You may return any item within 30 calendar days of delivery.
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Items must be unused, in original condition, and in the original packaging.
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Return shipping is at your expense unless the product is defective or incorrect.
๐ธ Refunds
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Weโll refund the entire purchase price, including standard shipping (not express options).
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Refunds are issued to the original payment method within 5โ10 business days after return approval.
โ Non-Returnable Items
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Used or damaged products (unless faulty).
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Products with broken hygiene seals (e.g., seat cushions, massage elements).
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Custom-made or personalized items.
๐บ๐ธ For US Customers
Paperloops offers the same 30-day return policy for U.S. customers, in line with FTC regulations.
๐ Return Conditions
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You must return items within 30 calendar days of delivery.
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Products must be unused, undamaged, and returned in their original packaging.
๐ธ Refunds
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We refund the full product cost. Express shipping charges are non-refundable.
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Refunds are processed within 5โ10 business days of receiving the return.
๐ Return Shipping
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If your item is defective or incorrect, weโll cover return shipping.
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For all other returns, customers are responsible for the shipping cost.
๐ Exchanges
We do not offer direct exchanges. If you'd like another item, please return the original and place a new order.
๐ฉ How to Start a Return
Please contact us by email at info@paperloops.com with the following:
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Your order number
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Reason for return
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Photos (if the item is damaged or incorrect)
Weโll provide you with a return address and shipping instructions.
โณ Late or Missing Refunds
If you havenโt received your refund:
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Check your bank or credit card statement again.
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Contact your payment provider.
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Still waiting after 10 business days? Please email us at info@paperloops.com.