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📦 Return & Refund Policy – Paperloops.com

At Paperloops, we care about your satisfaction. If your purchase isn’t quite right, we’re here to make it right. This policy is fully compliant with European and U.S. consumer protection laws.

🇪🇺 For EU Customers

We offer a 30-day return period, which extends beyond the standard 14-day withdrawal right under the EU Consumer Rights Directive.

✅ Return Window: 30 Days

  • You may return any item within 30 calendar days of delivery.

  • Items must be unused, in original condition, and in the original packaging.

  • Return shipping is at your expense unless the product is defective or incorrect.

💸 Refunds

  • We’ll refund the entire purchase price, including standard shipping (not express options).

  • Refunds are issued to the original payment method within 5–10 business days after return approval.

❌ Non-Returnable Items

  • Used or damaged products (unless faulty).

  • Products with broken hygiene seals (e.g., seat cushions, massage elements).

  • Custom-made or personalized items.

🇺🇸 For US Customers

Paperloops offers the same 30-day return policy for U.S. customers, in line with FTC regulations.

🕒 Return Conditions

  • You must return items within 30 calendar days of delivery.

  • Products must be unused, undamaged, and returned in their original packaging.

💸 Refunds

  • We refund the full product cost. Express shipping charges are non-refundable.

  • Refunds are processed within 5–10 business days of receiving the return.

🚚 Return Shipping

  • If your item is defective or incorrect, we’ll cover return shipping.

  • For all other returns, customers are responsible for the shipping cost.

🔁 Exchanges

We do not offer direct exchanges. If you'd like another item, please return the original and place a new order.

📩 How to Start a Return

Please contact us by email at info@paperloops.com with the following:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

We’ll provide you with a return address and shipping instructions.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card statement again.

  2. Contact your payment provider.

  3. Still waiting after 10 business days? Please email us at info@paperloops.com.